Help Center
Q:* How to enter delivery address?

A:Please enter your delivery address according to following instructions.

● Delivery City: You cann enter Chinese or First Pin Yin Letter of your delivery city in the blank box then you may find your cityin the drop-down box. If you haven't found it, it means that the city is still unable to provide online ordering service.

● Road/ Name of District: Please enterkey words of your delivery address in blank box (eg: Dongfang Road, China area, Zhong Hua District, No.1.Jie Fang District, etc.), then click on the "Search" button and click and confirm your area that is automatically listed in the drop-down box.If you haven't found it, it means that the city is still unable to provide online ordering service.

● Complete Address: Please complete your address in the blank box,(e.g. Room 101, No.1, Lane 10)Please be noted that if it conflicts with Road or Name of District, your order may regard as invalid order.

Q:* Can I enter my delivery address in English / Traditional Chinese / Pinyin?

A:Sorry, we only accept Simplified Chinese input.

Q:* Why my delivery address is beyond your delivery territory?

It may happen due to the following reasons

● Your delivery address is beyond our delivery territory and we cannot offer our service.

● Wrong delivery address, we suggest that

■ Shorten or Change key words of Road/name of district to search(e.g. Change No.2. Hong Qiao Road to Hong qiao )

■ Check whether the address you entered has the following mistakes: incomplete address, containing spaces or typos and etc.

■ Your delivery address is beyond our delivery territory due to change of our territory. In this case, you can call 4008123123 to double check whether your delivery address is in delivery territory or not.

Q:* I've ordered by phone, and my address is delivered. But the website shows that my address is beyond delivery territory?

A:It may happen due to the following reasons

● Wrong delivery address, Check whether the address you entered has the following mistakes: incomplete address, containing spaces or typos and etc.

● Your delivery address is beyond our delivery territory due to change of our territory. In this case, you can call 4008123123 to double check whether your delivery address is in delivery territory or not.

Q:* My address is only one-road beyond your delivery territory, why not deliver your service?

A:Sorry, to ensure food quality, we have strict delivery regulations. if your delivery address is beyond our delivery territory, we will not be able to provide Service. Thank you for your understanding.

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