User Agreement

Welcome to Pizza Hut Delivery Online Ordering Service, the service (hereinafter referred to as "our services"). includes but not limited to Pizza Hut Delivery Internet Ordering Service, Pizza Hut Delivery Mobile App Ordering Service and other ordering platform developed with Internet-based or mobile-based (such as Pizza Hut Delivery Mobile Ordering Website). Please make sure to read this User Agreement (including the Privacy Policy and Legal Term), we provide our services subject to the following conditions. If you start to use our services, it will be regarded that you fully agree and accept this User Agreement.


Our services may expand, therefore sometimes you will be subject to some additional terms or requirements applicable to those services. Additional terms will be provided with related services, and once you start to use this service, the additional terms will aplly as part of the agreement that we align. This User Agreement applies to your using of our services now and future. We reserve the right to modify the terms of this User Agreement or related terms and will update and publish the revised version. All modifications will not be effective for previous activities. However, new features of the service or modification due to legal reasons will be effective immediately. If you do not agree to the modification of the terms, please avoid using our services.


1. Our Service & Responsibility


1.1. Basic Service


● To ensure product quality, each store has its limited delivery territory, we cannot provide delivery if your address beyond such territory. Thank you for your understanding. Or you can choose “Take Away” Service. Detailed delivery territory, please refer to

● Ordering Time: 10:00-22:00.

● No minimum purchase required, no tips.

● Standard delivery fee is charged for every delivery order in principle.

● Product, price & delivery fee are subject to adjustment without further notice. Detailed information please refer actual ones during ordering.

● Once Force Majeure occurs, Pizza Hut Delivery is entitled to stop providing relative services.


1.2. About Ordering


● When you are using our services, please refer to Pizza Hut Delivery Website( or Pizza Hut Delivery Mobile Application and etc. for products, prices, delivery fee, etc.

● Menu items may vary due to the market difference, Pizza Hut Delivery is entitled to adjust menu without prior notice.

● Actual Products and packaging is as is.

● If your order amount is above 300 Yuan (excluding online payment users), we will call you to confirm your order and delivery time. If we cannot contact you in 30 minutes, your order will be considered as invalid automatically. Please order again.

● After you have successfully submitted your order, confirmation information will be promptly informed on the page. In addition, you can also check order in “Order Check" for all order information and delivery process.

● Online ordering only accept intraday reservation order, delivery time starts from 10:00 till 22:00 everyday.

● Online ordering do not accept order revision or cancellation, please confirm the order in detail before submitting. Once the order is submitted, it is dispatched to store instantly and staff will prepare food immediately. For any revision or cancellation, please call us at 4008123123 for help in 5 minutes.

● Please do not submit your order twice to avoid confusion to our store or become a Re-order.

● For temporary food shortage, delivery summit, traffic jam or other situations that may lead to delivery delay, we will call you immediately to solve it. Thank you for your understanding.


1.3. Promotion Items


● Before you complete the online ordering, we will automatically list the qualified promotion items according to your order and total amount. And you can choose to add them or give up. The total amount of the order will be recalculated based on final confirmation of your order & promotion items.


1.4. Payment Method


We provide three payment methods including cash on delivery, Pizza Hut Delivery Cash vouchers and online payment (Paypal instant paying transactions) . They are respectively applied for different online ordering methods.

● Cash on Delivery: Applied to all Pizza Hut Online Ordering Service.

● Pizza Hut Delivery Cash Vouchers: Applied to Pizza Hut Internet Ordering Service.

● Online payment (Paypal instant paying transactions: Applied to Pizza Hut Online Ordering Service.

If you choose online payment and paid successfully and then you modified your order by phone, if the amount of new order is inconsistent with the original one, you need to pay total amount of the new order, and apply for refund via online banking or Paypal. We will return you the amount of original order as soon as possible. According to different regulations provided by banks and Alipay , the refund period is usually no more than one month. If the amount of the new order consistent with the original order amount, the original online payment is still valid.

For online payment and payment successful users, after you have received and checked your order, please sign on the confirmation page that your order is completed.


1.5. SMS Service


In order to keep you updated of our menu, new products, offers, promotions and other information in a convenient and timely way, and better enjoy our Pizza Hut delivery service, we will occasionally send e-mail to your mailbox. Meanwhile, we will also send the message to your mobile phone. Receiving the above information is free of charge. Your acceptance of this Agreement means you agree that we can send you the above mentioned information. We provide unsubscribe option, If you do not choose unsubscribe; it means you agree that we can continue to send you such information.


2. Your (user) Responsibility


When you use our services, you can choose whether to submit personal information or not. If you do, it means you accept the terms of our privacy policy. Your personal information and privacy will be respected and is confidential. Please fill in your personal information correctly, including name, gender, delivery address, contact number, mailbox, etc.

We have no intention to offer online ordering service or collect personal information to those who are under 18 years old. Parents or guardians shall undertake primary responsibility for their privacy right under network environment. Parents and guardians shall monitor or supervise their use of our services. Since our services are unable to identify who are under 18 years old, if they are using our services, it will be regarded that they have obtained parents or guardian approval. Any related consequences should be undertaken by parents or guardian.

Pizza Hut Delivery has the right to refuse providing service to users who has dishonest records.

Privacy Policy

1. Personal Information Collection


Your information Providing: in the course of using our services, you need to provide us with some personal information, including surnames, gender, telephone, delivery address, e-mail, etc., so that we can provide timely and accurate delivery service. Please understand and cooperate with us for this. In order not to influence the delivery service, any information update, please ensure the accuracy and timeliness as well. Any other data or information transmission during your using of our service, including but not limited to comments, customer feedback, preferences, advice, support, requests, problems, etc., will be treated as non-confidential and non-proprietary. Your behavior means that you agree that we can use these data free of charge for our survey , statistics or other relative purposes.


During your use of our services, some information can be collected without your providing through a variety of techniques and methods. These methods include IP addresses, Cookies, equipment information; log data collection and so on. The information cannot identify your personal identity. We collect the information in order to provide better service.


● IP Address: An IP address is an terminal number that your Internet Service Provider assigned to you, so that you can access the Internet. It is generally not considered as personal identifiable information, because in most cases, an IP address is dynamic in nature (will change each time during you access). We use your IP address to determine server problem, aggregate information report, determine the fastest path from your terminal to our server, and manage and improve our services.

● "Cookie" is a data element. It is sent by a Website to your Web browser to help the website remember your information and your preferences, therefore, better-customized services will be provided.

● Device Information: We may collect information about the device related information, such as your hardware model, operating system version, etc., so that we can fit your terminal environment and provide the best service experience.

● Log data: log data (log files, server logs, and "click" data) for system management, service improvement, marketing purposes and the communication information between visitors.


2. Information Utilization & Safety


Your personal information will only be used for delivery service, statistics, consumer behavior research or study, or any other legitimate use related to our service, so that our affiliates and we will provide you with better service. With better user experience, our overall service quality will be accordingly improved. For these purposes, we may provide your personal information to our affiliates or our vendors (including but not limited to Web site operators, technical support, customer service, etc.). in such circumstances, we will require our affiliates and such third parties to comply with this Privacy Policy. Without your consent, unless indicated by Privacy Policy, we will not use your personal information for other purposes that not stated in this privacy policy.


For your personal information, we will strictly keep it confidential and will not use for purposes other than our service, with no disclosure, alteration, and sale or illegally providing to others. However, disclosure under the following situations does not need your consent, and we do not assume any responsibility:

a) Disclosure Required by applicable law, regulation, legal process or enforceable governmental request.

b) Disclosure that are to execute applicable Service Terms (including investigation of possible violations).

c) Disclosures that are to search, prevent or deal with fraud, security or technical issue.

d) Disclosure that is required or permitted by or within the scope of the law. And it is mean to protect the rights of other users or the public, property or safety from damage.


3. Exclusion clause


Our services do not need to take any responsibility for the following situations:

● Personal information disclosure arising from your telling others’ your personal information or you share accounts with others.

● Any personal information loss, misuse, alteration or destruction caused by irresistible factors, such as hacker attacks,computer viruses, mobile viruses or attacks, temporary closure caused by government regulation, that affected the normal operation of the network.

● Personal Information disclosure or legal dispute and consequences arising from your link to other service website, mobile website or other mobile APP.

Legal Terms

The trademarks, service marks, designs, text or logo and related intellectual property involved in our services are owned or have obtained all duly authorization by Yum Consulting (Shanghai) Co., Ltd. or its affiliates (hereinafter: Yum) . They are all protected by law. Without obtaining Yum or relevant third party’s authorization, no one can use them, including but not limited to: reproduce, copy, modify, publish, , transmit, distribute the text , image, audio, video, image & etc. involved in our services. Otherwise, you have to undertake the corresponding legal responsibility. Using our service does not allow you to own our services or intellectual property of the content. The terms also do not grant you any right to use any trademark, logo, design, text involved in our services.


We try to offer services that commercially reach the reasonable level of skill &duty. Hope you like our service, but we cannot make promise for certain issues about our services. Therefore, within the scope of law, we do not give any express or implied warranty for information accuracy and timeliness of our services. Our services do not accept such liability that direct, indirect, incidental or consequential damage arising from your access to or use of our services. Please use legitimate software and equipment.


You shall not deliver or distribute information and comments involving slander, defamation, disinformation, pornography or other illegal & immoral information. We are entitled to supervise and rectify any above mentioned information and we do not take on any responsibilities regarding above activities.


If our service provides third-party website, we only offer them for your convenience. Once you link to them, you will leave our website. We do not evaluate such third-party websites, or responsible for these websites and products, services or content offered by them. Therefore, you should evaluate and take the risk by yourself for such third-party sites or what they provide, including any information, software, products, services, or materials, or any possible results caused by using them.


We are entitled to amend the terms or related ones, and they will be updated and published regularly. All modifications are not applied retroactively. However, new features of the service or modification due to legal reasons will be effective immediately. If you do not agree to the modification terms, you should stop using our services.


Once you start to use our services, it means you agree to accept and will comply with the User Agreement, Privacy Policy and Legal Term of Pizza Hut Delivery Ordering Service.

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